Accessibility for Ontarians with Disabilities Act

Integrated Accessibility Standards Regulation: Statement of Commitment, Policy and Plan

This policy and plan formalizes Royal Canin Canada’s commitment to accessibility, and outlines those steps that Royal Canin Canada will take to remove barriers and improve opportunities for people with disabilities through compliance with the Integrated Accessibility Standards Regulation (the “Integrated Standard”).


Statement of Commitment:

Royal Canin Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. Royal Canin Canada believes in integration and equal opportunity, is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.


Policy and Plan:

General:

  • Royal Canin Canada will provide training on the requirements of the Integrated Standard and on the Ontario Human Rights Code as it relates to people with disabilities. Royal Canin Canada will take the following steps to ensure that training is provided to all of our associates, volunteers and those persons who develop our policies and provide goods, services or facilities on our behalf, by January 1, 2016 by:
  • developing and consolidating training materials that address the requirements of the Integrated Standard, including information about achieving accessibility by 2021 and on the disability-related regulations obligations under the Human Rights Code;
  • reviewing the duties of those individuals that require training, and tailoring the training to be appropriate for such duties;
  • scheduling the training such that it is delivered prior to January 1, 2016;
  • delivering the training via a method that is appropriate for the audience and the needs of Royal Canin Canada;
  • keeping a record detailing those associates that were trained and when; and
  • ensuring that new associates are trained as soon as practicable after being hired and when Royal Canin Canada’s accessibility policies change.
  • At this time, Royal Canin Canada does not utilize kiosks.  However, should the use of kiosks become a part of Royal Canin Canada’s business in the future, we will ensure that our associates consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.


Information and Communication:

Royal Canin Canada is committed to meeting the communication needs of people with disabilities.

  • Royal Canin Canada will ensure that our existing processes for receiving and responding to feedback are accessible to people with disabilities upon request by January 1, 2015 by:
  • Providing multiple methods for feedback such as in writing or via email, telephone or in person; and
  • Considering and implementing those accessible formats or communication supports required elsewhere in the Integrated Standard.
  • Royal Canin Canada will ensure that, upon request, we will provide or arrange for the provision of publicly available information that is in respect of our goods, services or facilities in an accessible format and at a cost that is not more than that charged to others by January 1, 2016 by:
  • Consulting with the person making the request to determine the most appropriate accessible format or communication support, given the needs of the person, whether the content is convertible and Royal Canin Canada’s capability;
  • Providing the accessible format or communication support in a timely manner and at no additional cost; and
  • Notifying the public about the availability of accessible formats and communication supports.
  • As of January 1, 2012, Royal Canin Canada has enacted a process to provide its customers and clients with publicly available emergency procedures, plans or public safety information in an accessible way, as soon as practicable upon request.
  • Royal Canin Canada is committed to meeting the communication needs of people with disabilities, and will ensure that all of thes new websites and content on those sites confirm with WCAG 2.0, Level A by January 1, 2014, by:
  • Liaising with our Information Technology department to determine whether the website is compliant;
  • Determining whether the Information Technology department can upgrade the website and content internally, or if third party assistance is required; and
  • Embedding the WCAG requirements into projects where required.
  • Royal Canin Canada will ensure that all websites and content confirm with WCAG 2.0. Level AA by January 1, 2021, by:
  • Liaising with our Information Technology department to determine whether the website is compliant;
  • Determining whether the Information Technology department can upgrade the website and content internally, or if third party assistance is required;

Employment:

  • Royal Canin Canada is committed to fair and accessible employment practices. By January 1, 2016, we will:
  • Notify the public and our staff that we will accommodate people with disabilities during the recruitment process, either through our website, via a recruiter or the applicable job posting, as applicable;
  • Notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be utilized;
  • Consult with job applicants who request accommodation to support them through the recruitment, selection and/or assessment process and take into account their needs, so that the accommodations provided are effective; and
  • Notify the successful applicant of Royal Canin Canada’s policies for accommodating our associates with disabilities.
  • By January 1, 2016 Royal Canin Canada will inform our associates of the policies used to support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an associate’s accessibility needs due to disability, by:
  • Consulting with our associates with disabilities to determine those accessible formats or communication supports that may be of assistance, and how such accommodation may be provided; and
  • Providing the information as soon as practicable after commencement of employment, and updates whenever there is a change to the policies.
  • As of January 1, 2012, Royal Canin Canada has provided individualized workplace emergency response information to our associates with disabilities, if the disability is such that the individualized information is necessary and Royal Canin Canada is aware of the need for accommodation.
  • By January 1, 2016, Royal Canin Canada shall develop and put in place a process for the creation of individual accommodation plans for those associates that have been absent from work due to a disability. This process shall be implemented by:
  • Considering how associates with disabilities will participate in the development of their accommodation plan and what the plans may include;
  • Establishing where the plans will be stored and what steps will be taken to protect the privacy of associate information; and
  • Determining when and how the individual accommodation plans will be reviewed and updated.
  • By January 1, 2016, Royal Canin Canada shall develop and put in place a documented return to work process for those associates that have been absent from work due to a disability and require disability-related accommodation in order to return to work. This process shall outline the steps that Royal Canin Canada will take to facilitate the return to work of the applicable associates and the use of individual documented accommodation plans.
  • Royal Canin Canada will ensure that it takes into account the accessibility needs of associates with disabilities (as well as their individual accommodation plans) when implementing its performance management process, by January 1, 2016. The will be achieved by:
  • Reviewing an individual’s accommodation plan to understand their needs and determine whether it should be adjusted to improve job performance;
  • Providing performance-management related documents in accessible formats; and
  • Providing informal and formal coaching and feedback in a manner that takes into account an associate’s disability.
  • Royal Canin Canada will take into account the accessibility needs of its associates with disabilities (as well as their individual accommodation plans) when providing career development, advancement, or redeployment, by January 1, 2016. This may occur through the consideration of what accommodations associates with disabilities may need to succeed elsewhere within our organization, to take on new responsibilities in a current role, or when redeployment has become necessary.

Design of Public Spaces:

At the present time, Royal Canin Canada does not plan on developing or redeveloping any of its public spaces, as defined in the Design of Public Spaces Standard. However, should it choose to do so, this policy and plan will be revised to include the requirements thereunder and how we will achieve compliance.

Going Forward:

Royal Canin Canada will consider accessibility in all aspects of its business and operations and will endeavor to identify and remove accessibility barriers going forward.

Accessible formats of this document are available free upon request by emailing AODA@royalcanin.com

Feedback process:

The Company has set up a process for feedback. Feedback may be provided using the email address AODA@royalcanin.com found on our Company website. Where a response is requested, the Company will respond to customer feedback in a timely manner.

Documentation:

Documentation that describes this Policy and each of its requirements shall be maintained on the Company’s website www.royalcanin.ca and provided to individuals, upon request, in the appropriate format.

Questions about this policy:

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about this policy, or if the purpose of this policy is not understood, they may contact AODA@royalcanin.com