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Terms & Conditions




 

Royal Canin Canada Company (“RCC”, “we”, “us” and “our”) maintains www.royalcanin.ca (the “Site”) for your personal entertainment, information, education and communication. The terms “RCC”, “we”, “us” and “our” used on the Site and in these terms and conditions (“Termsand Conditions”) include Royal Canin Canada Company and its affiliates, subsidiaries, successors and assigns. RCC is located at 100 Beiber Road, R.R. #3, Guelph, Ontario, N1H 6H9. Tel. (519) 780-6700. You may use our web form to contact us by email.

our access to and use of the Site is subject to the following terms and conditions (“Terms and Conditions”) and all applicable Canadian laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that this agreement is the sole and exclusive agreement between you and RCC concerning the use, access and content of this Site. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS AND INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS.

RCC provides the Site to you subject to these Terms and Conditions. By using the Site, you agree to be bound by these Terms and Conditions, whether or not you are a Registered Member of the Site. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms and Conditions at any time effective upon notice to you. If we do this, we will post the changes to these Terms and Conditions on the Site. From time to time, we may supplement these Terms and Conditions with additional terms and conditions pertaining to specific content, activities or events (“Additional Terms”). Such Additional Terms may be placed on the Site to be viewed in connection with the specific content, activities, features or events and shall be identified as such. These Additional Terms form part of these Terms and Conditions.

YOUR CONTINUED USE OF THE SITE AND THE SERVICE FOLLOWING OUR POSTING OF ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THESE Terms and Conditions OR ANY CHANGES TO THESE Terms and Conditions, DO NOT USE THE SITE.

 

Site Content

RCC provides users with access to information, suggestions, videos, photos and related content (“Site Content”). We do not charge you for the use of the Site Content. You understand and agree that in order to use some or all of the features of the Site, you will have to create a member account with RCC and become a “Registered Member”.

 

Your Obligations to Seek Professional Advice

This Site may from time to time contain information relating to various medical, health and fitness conditions of pets and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other medical professional.

You should not use the information contained on the Site or in any newsletters or communication sent to you from RCC (a “Newsletter”) for diagnosing a pet’s health or fitness problem or disease. You should always consult your own veterinarian and medical advisors.

While RCC uses reasonable efforts to include accurate and up-to-date information in the Site and in the Newsletters, RCC makes no warranties or representations as to its accuracy. RCC assumes no liability or responsibility for any errors or omissions in the content of the Site or in any Newsletter.

 

Registration Obligations

If you register to create an account with RCC or subscribe for any of our newsletters, you agree to:

(a) provide true, accurate, current and complete information about yourself and your pet (the “Registration Data”) as prompted by the Site’s registration form; and
(b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or RCC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, RCC has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). 

 

Privacy

Registration Data and certain other information about you are used, stored, collected and disclosed in accordance with our Privacy Policy. For more information, see our full privacy policy at: http://royalcanin.ca/index.php/Privacy-Policy. You understand that through your use of the Site (as set forth in the Privacy Policy), you consent to the collection and use of your personal information, including the possibility that this might involve the transfer of this information to the United States and/or other countries for storage, processing and use by RCC and its business partners.

 

Permission to Send Electronic Messages

You may subscribe to receive newsletters and other electronic messages from us containing, news, updates and promotions. By subscribing, you consent to RCC and its affiliates sending you commercial electronic messages. You may withdraw your consent at anytime by following the unsubscribe instructions on our commercial electronic messages. You may also contact us at:

Consumer Affairs – Privacy Officer

100 Beiber Road 
Guelph, ON 
N1H 6H9

E-mail: consumeraffairscanada@royalcanin.ca
Phone: 1-800-527-2673
Office Hours (Eastern time): Mon. - Fri. | 8:00 a.m. - 5:00 p.m.

 

Registered Member Account, Password and Security

You will receive a password and account ID upon completing the registration process. You are responsible for maintaining the confidentiality of the password and account ID and for all activities that occur under your password or account ID. You agree to:

 (a) immediately notify RCC of any unauthorized use of your password or account or any other breach of security; and 
 (b) ensure that you sign out from your account at the end of each session.

RCC is not and will not be liable for any loss or damage arising from your failure to comply with these requirements or any misuse of your password and account ID resulting from your failure to comply with these Terms and Conditions.

You acknowledge, consent and agree that RCC may access, store, use and disclose your personal information, account information and Registration Data, in accordance with our Privacy Policy and if required to do so by law or in a good faith belief that such access, storage or disclosure is reasonably necessary to:

 (a) comply with any legal process;
 (b) enforce these Terms and Conditions;
 (c) respond to your enquiries; and/or
 (d) protect the rights, property or personal safety of RCC, its Registered Members and the public.

 

Modifications to the Site and Technical Requirements

RCC reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. You agree that RCC shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.

You understand that the technical processing and transmission of the Site may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

 

Termination

You agree that RCC may, in RCC’s sole discretion and without prior notice or liability, immediately terminate your RCC account, any associated e-mail address, and access to the Site. Termination of your RCC account may include:

 (a) removal of access to all offerings within the Site; 
 (b) deletion of Your account, password and all related information associated with or inside your account (or any part thereof); 
 (c) discontinuation of any RCC newsletters or emails delivered to you; 
 (d) barring any further use of the Site.

RCC shall not be liable to you or any third party for any termination of your account or any associated e-mail address or access to the Site. Our proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any termination of your RCC account. 

 

Our Copyright, Trademark and Other Intellectual Property Rights

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of RCC. RCC neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with RCC.

Any images (images of people, pets, products, or places) and graphics displayed on the Site are either the property of, or used with permission by, RCC. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission is provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

You may copy and use material displayed on the Site for non-commercial, personal purposes only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost or use the content of the Site for public or commercial purposes, including the text, images, audio and video without RCC’s written permission.

The trademarks, logos and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of RCC and others. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademarks displayed on the Site without the written permission of the applicable Trademark owner. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited.  You are advised that RCC may aggressively enforce its intellectual property rights to the fullest extent of the law.

You understand that the Site and software embodied within the Site may include security components that permit digital materials to be protected, and that use of these materials is subject to policies set by RCC and/or content providers who provide Site Content to the Site. You may not attempt to override or circumvent any of the usage rules embedded into the Site.  Any unauthorized reproduction, publication, further distribution or public exhibition of the materials provided on the Site, in whole or in part, is strictly prohibited.

 

Your Contributed Content

Any communication or material you transmit to or through the Site by electronic mail or otherwise, including any data, images, questions, comments, suggestions, or the like (collectively, the “User Data”) is, and will be treated as, non-confidential.

You warrant that the User Data is true and accurate, not false or misleading, and does not infringe any third party's trademark, copyright, patent or trade secret or other proprietary rights.

If you submit User Data containing images to our Site, you grant to RCC and its affiliates, in perpetuity, a non-exclusive, royalty-free licence to publish, display, broadcast, transmit, disclose, reproduce, modify, edit or otherwise use those images, in whole or in part, with or without attribution to you, for advertising or publicity/promotional purposes in any medium (known or unknown).

If you provide us with User Data containing a compliment or testimonial and you agree to our use of it, you grant to RCC and its affiliates, in perpetuity, a non-exclusive, royalty-free licence to publish, display, broadcast, transmit, disclose, reproduce, modify, edit or otherwise use the text of that testimonial, in whole or in part, with or without attribution to you, for advertising or publicity/promotional purposes in any medium (known or unknown).

RCC engages in original research and development. In order to avoid misunderstandings or disputes regarding ownership of our products, ideas, concepts, know-how or techniques, we do not wish to receive any confidential or proprietary information from you. If you send us information, you agree that RCC is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

 

Links

RCC provides certain links to other websites or resources as a service to visitors to the Site. Because we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. RCC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

 

Warranty Disclaimer

Please note that some jurisdictions, such as Quebec, may not allow the exclusion of implied warranties, so some of the following exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Neither RCC nor any other party involved in creating, producing or delivering the Site or any Newsletter is liable for any direct, incidental, consequential, indirect, punitive, SPECIAL OR GENERAL damages arising out of your access to, or use of, the Site or any Newsletter. Without limiting the foregoing, YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE AND THE SITE CONTENT (INCLUDING ALL NEWSLETTERS) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RCC AND ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

RCC also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site, subscribing to any Newsletter, or your downloading of any materials, data, text, images, video or audio from the Site or any Newsletters.

 

Indemnity

You agree to indemnify, defend and hold RCC and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable legal fees and disbursements, made by any third party, due to or arising out of:

 (a) your use of the Site;
 (b) your violation of any rights of another Registered Member or any third party; and/or
 (c) your violation of these Terms and Conditions.

 

General Information

These Terms and Conditions constitute the entire agreement between you and RCC and govern your use of the Site and any Newsletters, superseding any prior agreements between you and RCC with respect to the Site. These Terms and Conditions and the relationship between you and RCC shall be governed by the laws of the Province of Ontario, and the laws of Canada applicable therein, without regard to its conflict of law provisions. You and RCC agree to submit to the personal and non-exclusive jurisdiction of the courts located within the Province of Ontario, Canada. You agree that your RCC account is non-transferable and any rights to your RCC account or contents within your account terminate upon your death.